What we have to offer

Our services

With over 28 years of experience we can offer you our experties in all areas of your business to help you succeed.

Focus Groups

Focus groups can be done to extract valuable information about your business and the staff/ customer’s experience. This information is invaluable for planning and future development.
This can be done with:

  • Current customers
  • Expired / passed customers
  • Non frequent customers
  • People who enquired but never bought off you
  • People who have enquired but not purchased
  • Current and past staff

Customer Acquisition and Marketing

Want to increase your business income?
Learn how to design, plan and implement marketing strategies including:

  • Prospecting activities and calendars
  • Planning an annual marketing calendar
  • Building a data base
  • Social media planning
  • Using videos to develop relationships and boost exposure
  • Blogging
  • Going to print
  • Using the media
  • Posters, banners and flyers
  • Creating leads through your web site
  • Networking and alliances
  • Outreach
  • Guerrilla marketing
  • Referral strategies

Staff Training

Staff training is available for 1-100 staff on the following topics and outcomes:

Customer Service
  • Meeting and greeting customers (creating a first impression)
  • Meaningful contact and conversations
  • Complaint handing
  • Body language
  • Customer retention activities and services
  • Personality types
  • Mindset
Customer Acquisition
  • Handling incoming phone enquiries via reception
  • Prospecting planning
  • Outreach activities
  • Needs analysis
  • Educating the prospect
  • Test closing
  • Price presentation
  • Handling incoming phone enquiries via sales team
  • Covering objections
  • Sales administration
  • Asking for referrals
  • Follow up
  • Trial pass closing
  • Retaining customers
Staff Management
  • Team alignment
  • Personality testing and training
  • Hiring and recruitment
  • Leadership
  • Mentoring
  • Building a team of superstars
  • Mindset

Business Development

Does your business need an increase in income?
Our 4 key methods:
Business Development works through a wide range of business needs with CEO’s, CFO’s, Business Owners and General Managers on topics including:

  • Business financial goal
  • Business purpose, core values and mission statement
  • Business practices and procedures
  • Manuals and scripts
  • KPI design, targets and forecasting
  • Report design and accountability
  • Marketing planning
  • Campaign design
  • Marketing strategies (branding, web site evaluation, social media, print, alliances, local area marketing and media)
  • Campaign design
  • Sales systems and training
  • Customer service delivery
  • Retention systems
  • Events and activities
  • Human resources
  • Staff roles and responsibilities
Does your business need shaping up?

We are here to help you do this quickly.

A business development session will entail revising your current systems and identifying where the areas of improvement and growth can develop from.

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