With over 3 decades of multi award-winning success and proven experience, we can offer you our expertise in all areas of your business to help you succeed.
Business
Growth and
Success.
How Can We Help You?
Customer Acquisition and Marketing
Want to increase your business revenue and profit? Learn how to design, plan and implement marketing strategies including:
- Prospecting activities and calendars
- Planning an annual marketing calendar
- Building a data base
- Social media planning
- Using videos to develop relationships and boost exposure
- Blogging and print
- Implementing and managing multiple channels
- Using media and social media
- Posters, banners and flyers
- Creating leads through your web site
- Networking and alliances
- Outreach
- Guerrilla marketing
- Referral strategies
Business Development and Coaching
Does your business need an increase in revenue and profit? Work on some of the key elements of processes and planning including:
- Business financial goal
- Business purpose, core values and mission statement
- Business practices and procedures
- Manuals and scripts
- KPI design, targets and forecasting
- Report design and accountability
- Marketing planning
- Campaign design
- Staff roles and responsibilities
- Marketing strategies (branding, web site evaluation, social media, print, alliances, local area marketing and media)
- Campaign design
- Sales systems and training
- Customer service delivery
- Retention systems
- Events and activities
- Human resources
Staff Training and Presentations
Staff training is available online, on site or at a Forum or Conference on the following topics and outcomes:
Customer Service:
- Meeting and greeting customers (creating a first impression)
- Meaningful contact and conversations
- Complaint handing
- Body language
- Customer retention activities and services
- Personality types
- Mindset
Staff Management:
- Meeting and greeting customers (creating a first impression)
- Meaningful contact and conversations
- Complaint handing
- Body language
- Customer retention activities and services
- Personality types
- Mindset
Sales Training and Customer Acquisition:
- Handling incoming phone enquiries
- Prospecting planning
- Outreach and lead generation activities
- Needs analysis
- Customer life cycles
- Test closing and price presentation
- Customer buying patterns
- Outbound phone calling
- Covering objections
- Sales administration
- Asking for referrals
- Follow up process, scripting and systems
- Trial pass closing
- Retaining customers
Focus Groups
Focus groups can be done to extract valuable information about your business and the staff/ customer’s experience. This information is invaluable for planning and future development.
This can be done with:
- Current customers
- Expired / passed customers
- Non frequent customers
- People who enquired but never bought off you
- People who have enquired but not purchased
- Current and past staff
Business Growth Made Simple
Bracks Consulting, led by Director Amanda Bracks is passionate about helping you grow your customers, your team and your business.
STORIES
MANAGEMENT
Trained
